At Mid-Atlantic Business Technology, we are committed to protecting your privacy and ensuring the security of your personal information. Your data will never be shared with third parties without consent.
This SMS Privacy Policy outlines how we collect, use, store, protect, and share personal information related to our SMS (text messaging) communications, in compliance with The Campaign Registry (TCR) requirements, the Telephone Consumer Protection Act (TCPA), and other applicable regulations. This policy applies to all SMS messages sent or received through our services.
1. Program Overview
We use SMS to communicate with our customers, clients, and users for purposes such as:
- Sending account notifications (e.g., service updates, password resets, or two-factor authentication).
- Providing customer support (e.g., responding to inquiries or troubleshooting issues).
- Delivering appointment reminders or service confirmations.
- Sharing informational updates about our IT products or services (e.g., software updates or maintenance schedules).
Messages may vary in frequency based on your interactions with us. Standard message and data rates may apply, as determined by your mobile carrier.
2. Data Collection
We collect the following personal information for SMS communications:
- Phone Number: Provided by you through opt-in methods such as web forms, in-person forms, or verbal consent.
- Name (optional): Collected if provided via forms to personalize communications.
- Message Content: Information included in SMS messages you send or receive, such as support inquiries or responses.
- Opt-In Data: Records of your consent to receive SMS messages, including timestamps and method of consent (e.g., web form submission).
This information is collected when you:
Submit your phone number through our website’s contact form or opt-in form.
Provide your phone number in person or via a physical form (e.g., during onboarding or at events).
Verbally consent to receive SMS messages (e.g., during a support call, with consent documented).
Interact with our services, such as requesting two-factor authentication via SMS.
3. Purpose of Data Use
We use your personal information to:
- Send SMS messages for the purposes outlined in Section 1 (e.g., notifications, support).
- Verify your identity for security purposes (e.g., two-factor authentication).
- Comply with legal and regulatory requirements, including TCR and TCPA.
4. Consent and Opt-In
We only send SMS messages to individuals who have provided prior express consent to receive them, in accordance with TCPA and TCR requirements. Consent is obtained through:
- Web Forms (e.g., “By checking this box, you agree to receive SMS messages from MABT. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe.
- Physical Forms: A checkbox or signature on in-person forms indicating consent to receive SMS.
- Verbal Consent: Documented verbal agreement (e.g., during a call, with a script such as, “Do you consent to receive text messages from for support and updates? Reply ‘YES’ to confirm.”).
You may revoke consent at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or OPT-OUT to any SMS message. Upon receiving an opt-out request, we will cease sending SMS messages, except for a single confirmation message (e.g., “You have unsubscribed from MABT SMS messages. You will no longer receive texts unless you re-opt-in.”).
5. Data Sharing
We do not share, sell, or disclose your SMS opt-in data or phone numbers with third parties for marketing or promotional purposes. Your SMS data is used solely for the purposes outlined in this policy. We may share your data with:
- Service Providers: Trusted third-party vendors (e.g., SMS platform providers or phone companies) who assist us in delivering SMS messages, bound by strict confidentiality agreements.
- Legal Compliance: When required by law, to comply with legal processes, prevent fraud, or protect the rights, safety, or property of [Your IT Company Name], our customers, or the public.
- If our company undergoes a merger, acquisition, or asset sale, your SMS data may be transferred as part of the transaction, but only in accordance with this policy.
6. Data Protection
We implement industry-standard security measures to protect your SMS data from unauthorized access, disclosure, alteration, or destruction, including:
- Encryption of data in transit (e.g., using Secure Socket Layer (SSL) protocols).
- Restricted access to personal information, limited to employees who need it to perform their duties.
- Regular security audits and monitoring to ensure the integrity of our systems.
While we strive to protect your data, no system is completely immune to unauthorized access. You provide information at your own risk, and we are not liable for breaches beyond our reasonable control.
7. Your Rights
Under applicable laws, such as the California Consumer Privacy Act (CCPA), you may have rights to:
- Access: Request details about the personal information we collect or share.
- Deletion: Request the deletion of your personal information, subject to legal retention requirements.
- Opt-Out: Opt out of SMS communications at any time by replying STOP or contacting us (see Section 10).
To exercise these rights, contact us at info@mabt.co. We will respond within the timeframes required by law (e.g., 45 days for CCPA requests).
8. Third-Party Links
Our website or SMS messages may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing personal information.
9. Changes to This Policy
We may update this SMS Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the “Effective Date” at the top of this policy and, where required, by sending an SMS or email notification. Changes apply only to information collected after the updated policy’s effective date.
10. Contact Us
If you have questions, concerns, or requests regarding this SMS Privacy Policy or our data practices, please contact us at:
443-867-7084
mabt.co
For unresolved privacy complaints, you may contact the American Arbitration Association (ICDR-AAA) at www.adr.org for free dispute resolution, as part of our compliance with the Data Privacy Framework (DPF).
11. Opt-Out Instructions
To stop receiving SMS messages, reply STOP, END, CANCEL, UNSUBSCRIBE, or OPT-OUT to any message. You may also contact us directly using the information in Section 10.
12. Sample SMS Messages
Below are examples of messages you may receive:
Account Notification: “Hello, this is MABT! Your software update is ready. Log in to install: [link]. Reply STOP to unsubscribe.”
Customer Support: “MABT: Thanks for your inquiry! Our team will call you within 24 hours. Reply STOP to unsubscribe.”
Confirmation): “Confirming your upcoming service appointment on [MM/DD/YYY] at [Time]. Reply Y to confirm or C to cancel. Reply STOP to unsubscribe.”
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